At OurDigitalArts, our primary aim is ensuring customer satisfaction. However, due to the nature of digital products, our refund policy is outlined as follows:

Digital Products

As our products are digital and can be instantly downloaded and/or accessed upon purchase, they are considered non-tangible goods. Therefore, we do not offer refunds or exchanges for any digital product once a purchase has been made.

Exceptional Circumstances

Refunds for digital products will only be considered under exceptional circumstances. If you encounter a technical issue or a defect with a product, please contact us immediately at support@ourdigitalarts.com. We will first attempt to resolve the issue. If we cannot provide a solution within a reasonable timeframe, a refund may be considered.

Unauthorized Charges

If you notice any unauthorized charges made by OurDigitalArts, report them immediately. Upon verification, we will process the appropriate refunds.

Refund Request

To request a refund, email us at support@ourdigitalarts.com with your order number, the email address used during purchase, and a detailed explanation of your reason for the refund request.

Changes to this Policy

OurDigitalArts reserves the right to change this refund policy at any time. Changes will be updated on this page, with the “Last Updated” date at the top adjusted accordingly.